Virtual Customer Service Assistant

Virtual Office · Lahore, Punjab
Department Virtual Office
Employment Type Full-Time
Minimum Experience Mid-level

As a Virtual Customer Service Assistant you will be responsible for providing administrative, front-office support to ensure efficient operation of the point of care. You will answer phones and provide administrative, patient-facing services as required. High quality and attention to detail are the utmost important in delivering impeccable quality of work.

Position Details:

  • Full-time 10 AM- 6 PM Pacific over a 40 hour work week M-F
  • Must be comfortable with making calls to answer calls professionally and to make calls for lead acquisition, connect with people, and establish rapport
  • Create an outstanding experience with a helpful attitude while performing other administrative duties.
  • Assist in administrative tasks including making and attending phone calls, email management, company’s social media management, data entry, scheduling meetings, appointments, etc.
  • Make appointments and schedule
  • Comfortable with data entry on various platforms
  • Self-starter, team-player, flexible and adaptable
  • Ability to navigate different EMR systems

Position requirements:

  • Excellent communication and customer service skills
  • Outgoing personality with great listening skills
  • Service-oriented and able to communicate effectively with clients and staff
  • Professional, responsible, and dependable
  • Computer literate. Solid knowledge of Microsoft Office and Google Workspace  
  • Social media knowledge especially LinkedIn, Facebook, Twitter and Instagram
  • Have reliable internet. Internet speed will be checked during the interview
  • HIPPA certified. 
  • Must have access to high-quality internet and be able to work in a quiet environment with a noise-cancelling headset
  • Experience with VoIP technologies--Spruce, RingCentral and Google Voice


  • US Customer Service experience preferred
  • Scribe and dictation skills
  • Minimum Typing speed - 75 WPM

Thank You

Your application was submitted successfully.

  • Location
    Lahore, Punjab
  • Department
    Virtual Office
  • Employment Type
  • Minimum Experience