MedTurtle

As a Virtual Customer Service Assistant you will be responsible for providing administrative, front-office support to ensure efficient operation of the point of care. You will answer phones and provide administrative, patient-facing services as required. High quality and attention to detail are the utmost important in delivering impeccable quality of work.

Position Details:

• Full-time 10 AM- 6 PM Pacific over a 40 hour work week M-F
• Must be comfortable with making calls to answer calls professionally and to make calls for lead acquisition, connect with people, and establish rapport
• Create an outstanding experience with a helpful attitude while performing other administrative duties.
• Assist in administrative tasks including making and attending phone calls, email management, company’s social media management, data entry, scheduling meetings, appointments, etc.
• Make appointments and schedule
• Comfortable with data entry on various platforms
• Self-starter, team-player, flexible and adaptable
• Ability to navigate different EMR systems

Position requirements:

• Excellent communication and customer service skills
• Outgoing personality with great listening skills
• Service-oriented and able to communicate effectively with clients and staff
• Professional, responsible, and dependable
• Computer literate. Solid knowledge of Microsoft Office and Google Workspace  
• Social media knowledge especially LinkedIn, Facebook, Twitter and Instagram
• Have reliable internet. Internet speed will be checked during the interview
• HIPPA certified. 
• Must have access to high-quality internet and be able to work in a quiet environment with a noise-cancelling headset
• Experience with VoIP technologies--Spruce, RingCentral and Google Voice

Preferred:

• US Customer Service experience preferred
• Scribe and dictation skills
• Minimum Typing speed - 75 WPM